Sameer

"With you on the mobile opportunity Brian. As we consider the larger swath of needed design and pipes to channel exceptions, Mobile is right up there. Thanks for the comment." - Sameer

"Thanks for the kind words and thoughtful comment, Emanuele. No arguments with your thinking. Though I'd like to expand on one point and that's the Culture issue. Granted, its important but I think in the context of traditional approaches to leveraging collaboration where often it can look like a mission without a cause, exception handling (centered on good examples, similar to what you provide) is a far more tangible problem/opportunity set to start a practical discussion on where these new approaches to connecting people can make a real difference. And in my experience, the cultural challenges start to look far more palatable if the business problem is framed correctly to end users who want to get the job done right and are goaled to do so.   Thanks for providing references to the work of others. All super smart folks in my book." - Sameer

"Thanks for the kind words and thoughtful comment, Emanuele. No arguments with your thinking. Though I'd like to expand on one point and that's the Culture issue. Granted, its important but I think in the context of traditional approaches to leveraging collaboration where often it can look like a mission without a cause, exception handling (centered on good examples, similar to what you provide) is a far more tangible problem/opportunity set to start a practical discussion on where these new approaches to connecting people can make a real difference. And in my experience, the cultural challenges start to look far more palatable if the business problem is framed correctly to end users who want to get the job done right and are goaled to do so.   Thanks for pointing our references to the work of others. All very smart folks in my book." - Sameer

"Hi Philippe.  We're starting to see the technology now now that allows a good portion of this. Business Process Management has been slow on the update as has any stand alone framework, relatively speaking. But traditional CRM and ERP software is responding - both from established vendors such as SAP or SalesForce.com (and others that haven't announced publicly), and from nimble upstarts that embed collaboration inside process or at least sync events. But IMO, that's the easier part. The first order of business though is for executives to realize that preemptive exception handling is as important as repeatable process completion -and to ensure that its infused in how the organization works - both operationally as well as technologically.  Based on our work, such thinking is slowly becoming part of process optimization or re-engineering to do list. Thanks for the comment." - Sameer

"Yeah great comments. Thanks Charlie. Sent from my iPad" - Sameer

"Re:80/20 - yep, every process is different. I have a follow up that digs into exception handling. Thanks for the kind words and the discussion.:)" - Sameer

"Esteban When I say management issue, culture and change is a subset of that. Did not mean to imply top down/mandate only. Sent from my iPad" - Sameer

"Thanks.  I agree - its changes in process thinking and few people know how hard that is as you do. But I also think its a change in management thinking that will enable loose coupling of people as required by process. The fact that we have anointed people from start to finish brings a lot of risk. Yes, its a great way to know whose throat to choke but if things go horribly wrong, firing 1-2-5 people still wont make up for the damage caused. Its starting to happen in some cases. And the good news is that its moved beyond early adopter organizations." - Sameer

Posted via email from Sameer Patel - Sameer

"Time will tell. Im more intrigued by the promise of G+ than the current feature set. I  don't see this as an enterprise play other than brand/marketing - the same customer Google sells Ad Sense to. But there's lots here for Social Software Vendors to think about. Thanks for the comment." - Sameer

"I suspect this is more Twitters problem than it is Facebooks. For the average person, Twitter just looks like everyone is shouting over each others voice and therefore, it serves much better as a broadcast mechanism.  I'm starting to see a new place for 'acquaintance + network conversations" - that could be Twitter but that could be G+. Its there for the taking - even if you see the kinds of convos you and I have on FB vs Twitter, they do differ wildly. I see the ones we have on Twitter up for grabs. Not the kind we have on FB.  Either way, its too early to tell. This could fall flat on its face as I think you are suggesting. I just prefer it as an interaction metaphor compared to Twitter." - Sameer

"Ha. Life would be infinitely more boring though." - Sameer

"Your assessment is no surprising at all - very valid points in my opinion. Its no doubt in Shiny Mode at the moment and -far- from guaranteed success but Im hopeful for the following reasons: 1. I really don't love the social networking options available to date. They are all good enough. Twitter sucks when it comes to conversations - we've just gotten used to it. I like the all encompassing potential of G+ but they will have to play nice with other networks. There's definitely no room for yet another network. 2. Threaded, topical discussions is why I fell in love with Friendfeed. I see that here and want it to succeed 3. I'm not ready to declare failure given the missing features. I think opening it up to a few whilst they roll out all of the features was smart. The feedback they have received before a formal GA must be gold. That said, serious features are missing for a full blown V1 release, especially mobile, and its very risky. To wean people off Facebook is going to take a lot..." - Sameer

http://www.computerworld.com/s... Sent from my iPad - Sameer

"Boy, these are some really strong claims, and a little research would have helped to substantiate your opinion.  That said, your point of ecosystem is spot on, as I see it, but the notion that Enterprise 2.0 practitioners are not considering this is off the mark. They are aware of it and are working towards understanding the ramifications of this to organizations they work for. At the Enterprise 2.0 conference, we saw many examples of this (WebTrends, Vista Print, Intel and more). Also, I don't believe the ecosystem idea means that companies will necessary shrink for a very very long time. Companies continue to grow, M&A activity is rampant and globalization is still a key strategy. These are the realities that Enterprise 2.0 practitioners deal with as they work very hard to knit their organizations together." - Sameer

Check out this video on YouTube: http://www.youtube.com/watch... Sent from my iPad - Sameer

Posted via email from Sameer Patel - Sameer

"Excellent post, Ross.  There's tremendous promise here and you lay the essence of this clearly. I do worry about the state of technology to enable this in a reliable manner, though. The opportunity / ability to 'game' remains high today and that makes me visualize what 'lobbying 2.0" will start to look like if citizens can influence policy early on, and not just at the tail end at voting time, as we do today.  Time will tell....All that said, I think some form of this is absolutely necessary and we will see this play out in pockets sooner than we think. Cheers." - Sameer

"Thanks for the comment Carl. Actually, no - I'm the last one to advocate a convergence of Enterprise2.0 and Web2.0 in and of it self. I'm simply talking about the decisive use of social and collaborative approaches and associated technology to accelerate known/established performance objectives. In some cases (as I addressed in my keynote), its about service and generating revenue in light current customer expectations. In other cases, its going to be support, product conception, supply chain optimization, partner performance and the like.  Thanks for linking to your post. Look forward to reading it. Happy 4th!" - Sameer

"Thanks John. Yes. no doubt it's happening. I just hope we don't inadvertently go 2 steps forward, 1 step back. Really nice to speak to you in person -)" - Sameer

"This is going to sound really really corny but there's no other way (that I can think of) to put it: there's no way the Sales and Marketing track could have succeeded had it not been for two things:  1. Folks like you, Paul, Mike and Esteban who steered the discussion in a meaningful, hype-free yet provocative way. 2. Folks like Mitch, Brian and a ton of practitioners in the audience that pushed the panels to practically answer tough customer engagement questions. Im humbled by this post but the kudos go to all of the folks that also put in the work to find panelists, think and re-think questions and debate formats, challenge the audience and of course, spice it up. I'm privileged to have you join the track and elevate the discussion. Thanks a lot :)" - Sameer

http://www.pretzellogic.org/blog... Sent from my iPad - Sameer

"Me too. Its time..." - Sameer