"Laurie thats very kind of you. #e20 or #socbiz - whatever your poison, its great to have real how-to insight. Group hugs are of course nice but ultimately we need to make all of this work in a meaningful way. What I especially liked about your post was that it will get practitioners to step out of the rampant group think thats in existence today. Your post will help those who are either just getting started or are banging their heads against the wall with what seems like very similar issues around selling the value proposition for collaborative business, in a way that both executives and end users can readily appreciate.
Thanks again for sharing :)"
- Sameer
"Pleasure. You guys did a huge service to the larger community by sharing.
I'm with you. My writing comes as much from painting the larger picture as it does from work we do in the trenches. You can't top that and its increasingly becoming apparent when the content is armchair quarterbacking.
Please don't stop narrating your work ok? :)"
- Sameer
"Brilliant - everything in here. I'm going to build on one point in particular... Money line for me: "Lack of cultural change is not social business’s biggest failure. The biggest failure is the lack of workflow integration to drive culture change." This is one of the most important aspects that separates the activism vs pragmatic thinking on the topic to embracing social and collaborative ways of work. Stated another way, the difference between what in-the-trenches practitioners experience and learn the hard way vs the armchair practitioners. I say this not to antagonize anyone but because its the root cause to relative stagnancy the industry has faced when you compare uptake of innovative process improvement spurts in the past. A year ago I read a report that estimated the change management and other 'get up and running' costs beyond enterprise social software to be 10X. Compare that to estimated 3-5x costs over ERP and CRM software. That's way off for many reasons but most..."
- Sameer
"I was on the Workday call yesterday and was tempted to make the comparison but it would have distracted from the central point. This just underscores the state of where we are with our existing end user application stack. Its a relief to see solid product management talent at the helm that is focused on not going down this rathole again.
Thanks for the comment."
- Sameer
"Honor was mine, Paul. Yes our paths will cross. I promise to ping when Im in Tokyo or Athens, next. Do the same when you make it to the bay area?
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- Sameer
"Great piece. I blogged a while back about how a large org declared that all email attachements would be deleted from the server in 45 days. Magically, all appropriate content moved to social platforms where they were discovered and re-used.
Brut force doesn't make sense always and even if it does, doest work always. But its worth the exercise to figure out where it can work and to push hard on that."
- Sameer
"That Stat RE: Asking for ReTweets - it would be interesting to see what kind of stuff actually gets retweeted. I suspect it correlates with human interest tweets (help hungry children, stop the crazies in Washington, etc)."
- Sameer
"Thanks for the comment, Dave. I would not go so far as saying the vendor community is using brute force. There's very different approaches being applied today. I do agree that were at the early stages thought."
- Sameer
"Thanks Chris. Stream management is but one interaction metaphor. We have to
be open to the idea that the answers might come from a combination of huddle
mechanisms. It could be an activity stream, it could be internal
communities, it could even be finding people via rich profiles and picking
up the phone or initiating a video chat. But I get your point re: smart prioritization."
- Sameer
"Thanks Prem. I don't think beating your self up for any inability in the past to make sense of this is worth it. The approach, mindset, technology was very different. And most orgs were high on the promised efficiencies of process automation, by going from paper to machine, or EDI to Web and on and on.
Now we have new challenges and opportunities. The customer is implicitly demanding a new engagement model thanks to the social web. If there's a willingness to re-think how we work, the approaches and tools to get there are available.
What an awesome time to be around to witness and to help improve the world of work. :)"
- Sameer
"With you on the mobile opportunity Brian. As we consider the larger swath of needed design and pipes to channel exceptions, Mobile is right up there. Thanks for the comment."
- Sameer
"Thanks for the kind words and thoughtful comment, Emanuele.
No arguments with your thinking. Though I'd like to expand on one point and that's the Culture issue.
Granted, its important but I think in the context of traditional approaches to leveraging collaboration where often it can look like a mission without a cause, exception handling (centered on good examples, similar to what you provide) is a far more tangible problem/opportunity set to start a
practical discussion on where these new approaches to connecting people can
make a real difference. And in my experience, the cultural challenges
start to look far more palatable if the business problem is framed correctly to end users who want to get the job done right and are goaled to do so.
Thanks for providing references to the work of others. All super smart folks in my book."
- Sameer