United refuses to refund my canceled ticket from the volcano incident. Instead they offered a E-Certificate worth not nearly the amount of the canceled flight. The E-Certificate offer and customer service say there is no way to directly contact the refund department.
I understand that the volcano cost airlines a lot of money. But passing the debt on to the customers isn't right. Customers on European airlines have been treated nicer. There is a law stating that the airlines must refund them and take care of any expenses (hotel / food).
- Benjamin Golub
Hey, I'm looking for a guy who served aboard the USS Enterprise. Were you such a guy?
- Michael Wayne LeBlanc
Do not accept any offer you don't like. Accepting their alternative will keep you from getting a refund through your credit card company.
- Bruce Lewis
Got my refund. After the refunds department ignored me for weeks I hunted down some email addresses belonging to the CEO and a few customer support managers. After another 2 emails to them I got refunded. It's a shame that most people affected by this won't have my tenacity and will likely just accept a lame voucher.
- Benjamin Golub
Guess not. Have a good day.
- Michael Wayne LeBlanc