They're sending a new one. I'm going to make her write a thank-you note to reinforce that most companies won't just replace what you bought if you don't take care of it. Interestingly, I got an email today saying this thing's battery is running low. It's still syncing! I walked with it a little. It registered steps and uploaded them. - Bruce Lewis

Not your fault, but this is one reason why I won't go back to fitbit. How many folks in here have lost theirs and been sent another one while mine was breaking apart, within the warranty period (close to the end, but still within in it) and I got a "here's a code for 50% off a One". It just rubs me the wrong way and still does, almost a year out. (And I'm far less cranky about them replacing a 7 year old's who lost it in the snow than some of the other stories I've seen. ;) ) - ellbeecee

Sorry L.B. It sounds like someone in customer service didn't handle your case right. I don't speak for Fitbit and I don't work in customer service, but I might be able to straighten things out if you DM me with details -- especially if you still have a case number. - Bruce Lewis

It's ok - I've found happiness with my Jawbone Up, and like some of the features it has better, so there's a silver lining - it's not worth digging through my email for the exchange again. It's just always a hint of cranky for me toward them now. I am glad that they're replacing your daughter's AND that you're having her write that thank you note. That's good on both sides - and thank you for the offer. - ellbeecee

For my 7yo the killer feature is that now she has a game where she can meaningfully compete with her older siblings. I like the way it has given her lots more practice reading 4-digit numbers than she would normally have. She used to say "hundred" where she should say "thousand" and vice versa. - Bruce Lewis