tailor your instruction so it hits resources they'll need? provide a pool from which you can pull example searches? Force them to e-mail you at least once so they can't say they don't know who you are/how to find you? - Christina Pikas

Yeah, some combination of those. :) It just makes me cranky, especially today. - Jason P

I recall having some librarians ask me for all of the topics back when I was teaching comp. maybe someone trained him up for you? - Katy S