"What I can learn from Taco Bell is they have a budget for a team of social media managers. When you're a SMB and wear 40 hats each day it's really hard to be everything to everyone. It would be nice if the tools that are out there would better allow uniqueness than clone message stamping but they all echo the same abilities with very little innovation between them. All we can do is keep slugging it out against those with means. Doesn't mean we don't care. Just means we're trying to do what we can in the little slices of availability we have to deal with it all." - Andy Ciordia