I think I packed the paperwork for the laptop. So I don't know what to do. When I shut it off I noticed later the power light was still on but the screen was dark. Pushed the power button and it started to come on but only as far as a dark screen with the cursor. I can move the cursor but keyboard doesn't work. What can I do?
Jan 14, 2015
from
It's a Dell
- Starmama
Usually that's due to an incorrect sleep cycle. The computer shut down weird. On our Dell, if I press & hold the power button, it usually cycles through and reboots properly.
- Anika
I was all "hmph I already tried that" but I did it again and I guess I didn't hold the button down long enough before :-) thanks Anika!
- Starmama
Yeah, I should've mentioned you have to hold it down for way too long. It's a Dell after all.
- Anika