Weather guy just said. “100% of showers”. I honestly do not remember the last time we had a 100% chance of rain. #goodstuff
Nov 5, 2014
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Rob La Gesse
I work for a great company. One that worked for me for 6 years first. But my opinions on this Twitter account are mine alone.
RT @HelpSocial: The Social Consumer Study: What It Means to Customer Service Professionals via @vdimauro http://www.socialmediatoday.com/content...
Nov 4, 2014
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I think twitter just had a brain-fart. #custserv
Oct 8, 2014
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A8: :) If you need a special day/week to celebrate customers,wait another 10 minutes and hit me up :) #custserv
Oct 8, 2014
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Did I miss Q8? #custserv
Oct 8, 2014
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A7 - When a customer personalizes what I did, I win. We win. #custserv
Oct 8, 2014
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A7: - “OK, thanks. Because of you, I will give you another chance” #CustServ
Oct 8, 2014
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A5 2/2 - DEFINITELY made my day #custserv
Oct 8, 2014
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A5: I sent a gas station clerk flowers the other day because she just gave a damn. #custserv Cost me about $25.00 Probably made her day 1/2
Oct 8, 2014
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Oct 8, 2014
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A4 - when I need a human I want them to act like a human. Empathy. Ability to do > than phone tree could do. Make a difference #CustServ
Oct 8, 2014
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Cocktails can buy a customer’s attention, but they won’t buy a customer. #custserv
Oct 8, 2014
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A3: Who should not be, and why? Fire them. #custserv
Oct 8, 2014
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RT @fmisle: @MarshaCollier A2: Does a call with @kr8tr count as celebrating? :P #custserv <- it should :)
Oct 8, 2014
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Oct 8, 2014
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Q2: And if no, what activities do you have planned? - Same as always meet them, treat them, greet them, serve them. #custserv
Oct 8, 2014
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A1: Hey, in my defense - we celebrate customers EVERY week :) #custserv
Oct 8, 2014
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A1 - Uhm… when is it (so I guess that is a no) #shameonme #custserv
Oct 8, 2014
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RT @MarshaCollier: Please hold any links until the LAST FIVE MINUTES of #custserv chat so we can all discuss the Qs
Oct 8, 2014
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RT @GregOrtbach: @kr8tr Welcome Rob. Great to see you in the #CustServ groove. <- it is the only “groove” I have :)
Oct 8, 2014
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RT @satscribe: If it's not Scottish, it's still crap. <- And if it is Scottish, it tastes like crap. Except the beer.
Sep 19, 2014
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The only SuperBowl MVP from the loosing team was a Dallas Cowboy. Way back in 1971. http://en.wikipedia.org/wiki...
Sep 19, 2014
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RT @Rackspace: How do you like your WordPress served: Cloud Sites or Cloud Servers? Find your fit NOW in G+ Office Hours https://plus.google.com/events...
Sep 4, 2014
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Aug 19, 2014
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“Good Will Hunting” is all good until the crying.
Aug 19, 2014
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I see your “pass” and pass on your pass. Never take the first no as the final no.
Aug 19, 2014
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Anytime you have ppl that hear many truths opposing people that don’t yet know the truth, you get friction. Usually does not break society.
Aug 19, 2014
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Much better use of cash for Amazon to give me a dollar off on a movie then spend 30% more on how fast they ship me something.
Aug 19, 2014
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I DO find it ironic that Amazon, the “ship it fast” company now offers me incentives to ship it slower. Why would they do that? $
Aug 19, 2014
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From a chat: “I try really hard never to give personal advice. I listen as much as I can. But my advice can only be flawed.”
Aug 19, 2014
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Sometimes you win by not demanding victory. I think many need to understand this. The middle is an awesome place - let’s find it.
Aug 19, 2014
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And then the “story ager the story happens” - which is often the most confusing. So I balance input there even more. I trust time to = truth
Aug 19, 2014
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