Yeah, so I sent this to my CEO. He’s an awesome Racker. “My job is most awesome. Totally fucking awesome.” #lovemyjob
Nov 6, 2014
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Rob La Gesse
I work for a great company. One that worked for me for 6 years first. But my opinions on this Twitter account are mine alone.
RT @spurs: Tonight's win marks the 900th together for Tim Duncan and Coach Pop! #GoSpursGo https://twitter.com/spurs...
Nov 6, 2014
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Still, after all of these years serving customers, I feel a personal sense of failure when I just can’t satisfy them. I despise losing.
Nov 6, 2014
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RT @jengates: http://www.encoding.com/ Gets Strategic Investment From Harmonic http://techcrunch.com/2014...
Nov 5, 2014
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RT @rcollazo: Excited to try @BeatboxBevs!
Nov 5, 2014
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To everyone spouting political affiliations. Please stop. WE can change things. Or we can be lazy. But it is WE - not a freaking party
Nov 5, 2014
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If employees do not add joy to you, or you joy to them - then don;t manage people. People deserve humanity.
Nov 5, 2014
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“Hope you sleep well. I know you are awake, but if you respond you owe me $20” - Yeah. I love sending emails like that to my employees.
Nov 5, 2014
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Republicans seem to be winning much tonight. How will they deliver differently, if at all? Will be painful to watch.
Nov 5, 2014
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Once again Americans express their displeasure with our elected (and soon to be elected) officials. Once again, I expect nothing to change.
Nov 5, 2014
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RT @rick_lozano: Thrilled to have been selected to present again at #atd2015! Thx to my family @Rackspace - you inspire me. http://www.atdconference.org
Nov 5, 2014
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When is the last time a politician addressed you as if you were a customer? #custserv
Nov 5, 2014
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There is no upside to sharing my political opinions on social. Mostly because I think all politicians are tools, or will become tools.
Nov 5, 2014
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A9 - The downside is if you care much and you are allowed to do little. That is complete suck. Empowerment is important. #custserv
Nov 5, 2014
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A8: I have made the most amazing friends that have helped me help others. Relationships are the most significant win I’ve had. #custserv
Nov 5, 2014
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A7: I try to use what I know to benefit my customers. And they will know that I know about them. We all know that #custserv
Nov 5, 2014
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A7 - First. let us ALL admit that we have personal information on customers. #custserv
Nov 5, 2014
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A6 - you bet your ass I do - and I use it to my advantage whenever I can because it helps humanize me. #CustServ
Nov 5, 2014
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A5: Probably more than we can support perfectly and definitely not as many as we should. Resource constraints are always a bitch. #custserv
Nov 5, 2014
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RT @AlHopper_: A4 I've found that I've made friends before finding out they are customer. I'm not saying it was me, but always a nice surprise. #custserv
Nov 5, 2014
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A4 - Oh hell yes. I have customers I met on social, moved to real life, then became part of my life. Looking at you, @Faisal :) #custserv
Nov 5, 2014
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If you ask a pure-play marketer from your company to share two great customer relationships - can they? #custserv
Nov 5, 2014
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RT @RoyAtkinson: A3: A key element of engagement is having customers interact with each other (like they can in forums or on FB for example). #custserv
Nov 5, 2014
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A3: Engagement is just a really long word for “love”. And yes, we want our customers to love us because we earn it. #CustServ
Nov 5, 2014
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I think Social will be the main, and most used method of seeking support - in just a couple years. Best to prepare for it. #custserv
Nov 5, 2014
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A2: If you are not, what ARE you doing on Social? And Why? If you are not building relationships, hire help - you need it. @custserv
Nov 5, 2014
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I must admit, most “Engagement Strategies” I see are in fact, “reactionary tactics” #CustServ
Nov 5, 2014
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A1- I talk to customers wherever they feel like talking. Social, phone, Skype, tickets. Engage them where they are comfortable #custserv
Nov 5, 2014
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“@AlHopper_: #custserv #PSA please hold all links, promos, pics, & selfies until the last 5 minutes of the hour.” <- And Politics, please!
Nov 5, 2014
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“@DerekMoyes: That's some storm!! http://t.co/xaN6tVPAfl” <- And Castle Hills is ground zero for me. Raining hard as heck here now.
Nov 5, 2014
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Weather guy just said. “100% of showers”. I honestly do not remember the last time we had a 100% chance of rain. #goodstuff
Nov 5, 2014
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RT @HelpSocial: The Social Consumer Study: What It Means to Customer Service Professionals via @vdimauro http://www.socialmediatoday.com/content...
Nov 4, 2014
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