"Hello Becky! You have written about a very important component of building and growing online communities. From what I see, you hit every nail square on its head. In November of last year, I created a Facebook group as a local community outreach initiative supporting the unemployed and under-employed in Southwest Florida. The primary goal of the group was to bring together those who are seeking employment and local businesses in need of talent. Within minutes of making the group public, I discovered an immediate need to create "Group Guidelines". Needless to say, my fingers were going a mile a minute creating some sort of policy on the fly. I made addendum's and changes throughout the first week as instances arose. While "on-the-fly" worked for this particular group at the time, there are very clear reasons to be proactive and formulate sound guidelines prior to launch and should be the first thing a community manager addresses before anything else. Since that time, I created a simple..." - Michele Lorito-Chase