"A great example of how to building and managing a global community that know enough about an organisation and it's products to call the company out on their mistakes - whether those mistakes be technology, business strategy, market b/s, or anything in between - but also with the passion to suggest useful viable alternatives. t would have been very easy for a traditional company like SAP to attempt to use this program as another marketing channel, but they are using it to listen. An extremely useful lesson for many other organisations, whether they're IT focused or not." - martin english