AAAAAAAAAAAAAAAAARRRRRRRRRG! It is practically impossible to get an actual human on the line at AT&T!
Steven Perez,
Bret Taylor,
Zu from AOD,
kuchin,
brain,
Ali Sözkesen,
and
emanuele menietti
liked this
After 10 minutes on the stupid phone tree it somehow sent me right back to where I started!
- Shannon Jiménez
it always helps to choose the option "close my account" — they very quickly connect you to a human being... then you talk about what bothers you, and let them talk you into staying their customer...
- earlyadopter
I'm about to try that. The guy I finally got wants to charge me for a service visit for their mistake.
- Shannon Jiménez
Thanks for the tip, earlyadopter. After banging my head against a brick wall with the first guy and his supervisor, the nice account termination lady was able to arrange a service visit for $25 (instead of the $125 they wanted to charge). Free would have been better, but at least I'll have a phone.
- Shannon Jiménez
you're welcome
- earlyadopter