#1 Customer expectations on the web are insane, will get super-insane. We expect more. High bounce rates show how horrible slow-loading websites are. Lack of loyalty shows simply re-publishing AP stories is useless. After 19 visits, www.bloomberg.com should create a home page around my interests, not their one-size-fits-all pimping to everyone.... - http://alebegoli.tumblr.com/post...