RT @SameerPatel: .@InFullBloomUS :) The #hrtech market & as I discussed on #CXOTalk w/ @mkrigsman, the #SaaS market is only getting started. @ValaAfshar
Boston lock fence with circles of light https://twitter.com/mkrigsm...
RT @IIAR: Fancy catching-up with other AR pros in an un-moderated, non-commercial setting? https://www.linkedin.com/slink...
The Next Silicon Valley location https://www.cbinsights.com/blog...
Patient records giant Epic Systems will take a big step into the cloud in 2015 http://venturebeat.com/2014...
Hubspot, Marketo, Pardot, Act-On, and Eloqua lead latest marketing automation market share numbers http://venturebeat.com/2014...
Structure Your Presentation Like a Story by @nancyduarte https://hbr.org/2012...
RT @bitterer: No. Experience is about the user! RT @mkrigsman: Experience is not just about features. It’s about data and analytics #CXOtalk
The industry experts are not necessarily in Silicon Valley — @SameerPatel #CXOtalk
RT @InFullBloomUS: Bingo! RT @fscavo IMO, collaboration tech is great. But if an organization doesn't have collaboration culture, the tool is useless #CXOtalk
RT @mishbatt: It took airlines years to get us to use self service check-in. #CX requires us to help customers change behavior @SameerPatel #CXOtalk
Transformation - start with the goal. What do you want to be? #CXOtalk
RT @holgermu: @mkrigsman MyPOV - You can't bake the DNA in the process - the process changes / makes your (new) DNA. #CXOtalk
"Do not equate social business with digital transformation” - @SameerPatel #CXOtalk
How do you bake core DNA of your company into transformative processes? #CXOtalk
Platforms enable industry and company transformation based on data #CXOtalk
RT @craignewmark: Not so humble, just well connected to reality, I guess. Thanks! RT @SFAuGrrl: @craignewmark @Omarmasry @SFCitizen @SFGate MT Mr. HumblePie.
Experience is not just about features. It’s about data and analytics #CXOtalk
RT @fscavo: IMO: In other words, you can digitize a process without transforming it #CXOtalk
We confuse digitalization with transformation - @SameerPatel #CXOtalk
Have we actually done more than put processes online? Not much. #CXOtalk
Only 7% of custs report positive experience with support online #CXOtalk
Privacy / engagement policies are a cultural decision #CXOtalk
“Explicit data is expensive” #CXOtalk
"Drive action based on explicit action and data” - @SameerPatel #CXOtalk
RT @pisarose: MT @berkson0: Amazon has figured out the reviews network is the most important part of their site--cart icon minimized @SameerPatel #cxotalk
RT @dhinchcliffe: Looking forward to catching up with @SameerPatel SVP of @SAP, appearance on on #cxotalk today: http://www.cxo-talk.com https://twitter.com/mkrigsm...
Contextual networks enable definitive marketplaces — @SameerPatel #CXOtalk
Systems of record were the holy grail of data stores #CXOtalk
RT @berkson0: "Full engaged vs. active but disengaged" represents an increase in purchases. - @SameerPatel #CXOTalk < need good def of "engaged"
Fully engaged shoppers make 44% more purchases than non-engaged customers #CXOtalk
Fascinating discussion on “networks of record” with @SameerPatel. Join us at http://cox-talk.com #CXOtalk