Larry Hawes

Analyst, consultant, and speaker focused on business use of collaboration, knowledge management, and social software. Also a father, musician, and outdoorsman.
"Only the business knows process. IT never knows the process." - Roger Baker, Agilex #BPMCM14
RT @ESMatBPL: #BPMCM14 Baker: Use of rules engines drove ability to quickly adapt to new rules passed by Congress. #BPM
Agile methodology = nice match for Adaptive Case Mgmt. Both goal-oriented and driven by hitting milestones. Communication is key. #BPMCM14
RT @gigaomresearch: Join us today @ 10a PT for Total Experience Quality: Integrating Performance, Usability & #App Design http://t.co/lYjeMGJ35J #cio #cto #ux
"When you're standing there, holding money, people will engage with you." - Roger Baker, Agilex #BPMCM14
RT @adaptandlearn: 4-tier engagement architecture. Service API, Business Process API, Federated Access Layer, Client/Delivery Tier #BPMCM14 @passion4process
Existing processes need APIs that can be called and reused by mobile app devs, says @passion4process. Process = Object #like #BPMCM14
Mobile app dev and BPM folks are not working together in most organizations that @passion4process has encountered. Needs to change. #BPMCM14
.@passion4process rightly underscores importance of context in mobile process participation. Biz analysts understand context well. #BPMCM14
Customer process redesign isn't about end-to-end overhaul, says @passion4process. It's rethinking specific moments in interaction. #BPMCM14
2/2 Use storytelling, customer journey maps and personas to design better customer-facing processes, says @passion4process. #BPMCM14
.@passion4process tells #BPMCM14 audience to borrow from design thinking toolbox to revamp customer-facing processes. 1/2
RT @heidi_ambler: Announcing IBM Connections 5.0 http://t.co/1xXzUtl1el via @lbenitez - have a look C5 is coming soon! #socbiz
No surprise. @passion4process' research shows mobile and improving customer facing processes getting most $$ around CRM and BPM. #BPMCM14
RT @capitalweather "Code orange air quality alert; unhealthy for sensitive groups DC and Baltimore." Heads up #BPMCM14 attendees!
Forrester's Clay Richardson (@passion4process) is giving opening keynote at #BPMCM14 this morning. Talking about BPM and customer processes.
Ready to start Day 2 at #BPMCM14. Have had some great conversations already over breakfast. Many attendees implementing great projects.
. yes, the smacdown is here to stay. - https://www.diigo.com/item...
The Box Blog » Box Acquiring Streem: Bringing the Cloud to your Desktop - https://blog.box.com/2014...
RT @DowBrook: RT @getstreem "Streem has been acquired by Box! http://t.co/oUu0pIvge2…" Better desktop sync for @BoxHQ ?
Watching a cool IBM customer video talking about how they use Watson as an on-demand service, orchestrated in a business process. #BPMCM14
The "process of everything" connects and orchestrates activities of the 'things' in the Internet of Things, says @setrag. #BPMCM14
Clear already at #BPMCM14: Social, mobile and cloud are shaking up #BPM as much as they are #ECM and other legacy SW technology categories.
.@setrag says we will need and ESB and orchestration to avoid forging breakable, hard-wired connections in Internet of Things. #BPMCM14
RT @samarin: #BPMCM14 "Should regulation be a process? or an adaptive case?" Policy setting and enforcement display patterns, so combination
.@setrag reminds that "things' in Internet of Things include humans and machines communicating and collaborating together. #BPMCM14
RT @swensonkeith: NFSA did extensive use cases, but no modeling with BPMN or CMMN. Text of use case straight to "Task Template". #bpmcm14
Norwegian Food Safety Authority speaker says they are delegating control of their processes to partners to move faster. #BPMCM14 #netbiz
Sinue says one of the key challenges for business in the near future will be to find the sweet spot in human/machine collaboration. #BPMCM14
"Adaptive Case Management is a great first step toward intelligent processes." - Jim Sinur at #BPMCM14
Sinur says managing a company is becoming like flying a jet. Real-time observation, analysis and response necessary. #BPMCM14